Privacy Policy

We collect the information provided by you when you use our services, as well as when it is provided to us by other sources as described below.

Information you provide to us while using our applications

We collect information about you when you enter it into our service or directly provide it to us.

Account and Profile Information: We collect information about you when you register an account, create or modify your profile, set preferences, subscribe to services, or make purchases. For example, you provide your contact information and, in some cases, billing information when registering to use our services. You also have the option to add a display name, profile photo, and other details to your profile, which will be displayed in our services. We save your preferences when you choose them in our service.

Content you provide to us using our products: Depending on the application you use for monitoring controlled devices, we may collect personal and sensitive information about you. The following is a list of the types of data collected on the device and transmitted for storage on our servers to provide you with access to this information.

In the table below, you will find a list of different types of data collected on your device and transmitted for storage on our servers. Each type of data is accompanied by an explanation of the purposes of collection, the timing of collection, the parties with whom we may share this data, and the specific applications through which the data is collected. For better readability, the word "AllTracker" is omitted in the names of the applications. By "connected account," we mean a parent account or business account that has the authority to monitor other devices.

TABLE T1: Types of personal and sensitive user data our apps access, collect, use, and share.

All data that has been uploaded to the server upon request of the connected account is stored on the server for a maximum of 30 days and then automatically deleted. This data can also be deleted at any time upon user request. To do so, use the respective "Delete" button in your request history or send us a corresponding request at privacy@alltracker.org.

In addition, you have the ability to establish a direct connection with your target device to transmit audio from the microphone, video from the camera, or screen data. We do not store any data from direct connections on our servers. We use WebRTC (Web Real-Time Communication) technology for direct communication between the website and your target device. In case a direct connection is not possible, we utilize XIRSYS or Twilio TURN servers. Please refer to the XIRSYS Privacy Policy and the Twilio Privacy Policy for additional information.

Information you provide through the support service: Our services also include a user support service where you can provide information about any issues you encounter with the service. Whether you submit a support ticket, send us an email, or contact our support team in any other way, we will ask you to provide contact information, a brief description of the problem you are facing, and any other information that may be helpful in resolving the issue.

Payment information: When you register for our paid services, we collect certain payment data and billing information. However, we do not store payment information such as credit card data, social security numbers, financial reports, and others on our servers. We entrust payment processing to reliable payment service providers such as:

• Google Play, you can review their privacy policy here;
• App Store, you can review their privacy policy here;
• Stripe, you can review their privacy policy here;

Information we automatically collect when you use our website

We collect and store certain information about you when you use our websites and interact with them, in order to analyze your actions and provide you with the best possible user experience of our services. This information includes accessed features, visited pages, clicked links, and the URLs from which you arrived at our website. Additionally, we gather information about your device, such as the operating system and browser you use to access our websites, as well as data about your IP address. We use this data to deliver a more relevant and personalized service to you and provide content in your language.

Cookies and other tracking technologies: AllTracker and our third-party partners, such as advertising and analytics partners, use cookies and other tracking technologies (such as web beacons, device identifiers, and pixels) to provide functionality and recognize you across different services and devices. For more information, please refer to our Cookie and Tracking Notice, which provides information on how to control or opt out of cookies and tracking technologies.

How we use the information we collect partially depends on the services you use, how you use them, and the preferences you have shared with us. Below are specific purposes for which we use the information we collect about you.

Information we use obtained through interaction with our service (web and native applications)

For the provision of services and the personalization of your experience: We use your information to provide you with services, including processing transactions, authenticating logins, providing customer support, and operating and maintaining our services. We may use your email domain to identify your affiliation with a specific organization or industry and personalize the content and experience you receive on our websites. When you use multiple services, we combine information about you and your actions to provide you with a comprehensive experience that allows you to find information from one service or provide relevant product information from another service.

To provide these data to you: When using one of our applications, you upload data to our servers. This is necessary to provide access to this data through your account. In most cases, we use this information solely to provide it to you. Rarely, the information is used to prevent fraud or abuse of our service. For more detailed information on the specific data we use from which applications and for what purpose, please refer to Table T1.

For Research and Development: We conduct research and development to improve our services for you. We utilize knowledge about how people use our services and the feedback provided to us to fix errors, identify trends, enhance integration, and make the services more useful. We also test new features with some users before rolling them out to everyone.

To communicate with you about services: We use your contact information to send you transactional messages via email and within the services. This includes confirmations of your purchases, reminders of subscription deadlines, responses to your comments, questions and requests, provision of customer support, as well as sending technical notifications, updates, security alerts, and administrative messages. These messages are part of the services, and in most cases, you cannot opt out of them. If an opt-out option is available, you will find it either in the message itself or in your account settings.

To market and draw attention to services: We use your contact information and information about how you use the services to send you promotional messages that may be of interest to you. These communications are aimed at attracting attention and maximizing what you get out of the services, including information about new features, surveys, newsletters, and events that we believe may be of interest to you. We also inform you about new offers, promotional campaigns, and contests. Such communications will be sent to you via email only with your consent. You can control whether you receive these messages, as described in the "Unsubscribe from Newsletter" section below.

Support Service: We use your information to address technical issues you encounter, respond to your support inquiries, analyze outage information, and to fix and improve the services.

For Security: We use information about you and your usage of the service to verify accounts and activities, monitor suspicious or fraudulent activities, and detect violations of the service policies.

With Your Consent: We use information about you if you have given us your consent for a specific purpose not mentioned above. For example, with your permission, we may publish customer reviews to promote our services.

Legal Basis for Processing (for users in the EEA): If you are an individual located in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on the services you use and how you use them. This means we collect and use your information only where:

• we need it to provide you with services, including servicing the services, providing support, and personalized features, protecting the security and safety of the services, and maintaining and improving the services;
• it satisfies our legitimate interests (which are not overridden by your data protection interests), such as for research and development, to promote and market the services, and to protect our lawful rights and interests;
• you give us consent to do so for a specific purpose; or
• we need to process your data to comply with a legal obligation.

If you have consented to the use of information about you for a specific purpose, you can change your mind at any time. However, such a change will not affect processing that has already taken place. If we use your information because we have a legal basis for doing so, you have the right to object to such use. However, in some cases, this may mean that you can no longer use our services.

We share the information we collect about you in the ways described below. The sharing is done within the scope of our business projects. We do not sell any information about you to advertisers or other third parties.

Sharing with Third Parties

We share information with third parties who assist us in managing, providing, improving, integrating, customizing, supporting, and promoting our services.

Service Providers: We work with third-party service providers to ensure website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us that may require access to or use of information about you. If service providers need access to information about you to perform services on our behalf, they do so strictly in accordance with our instructions, including policies and procedures designed to protect your information.

Links to Third-Party Websites: The services may contain links that direct you to other websites or services with privacy policies that may differ from ours. If you submit information to any of those third-party sites, your data is governed by their privacy policy, not ours. We recommend that you carefully review the privacy policy of each website you visit.

Social Media and Third-Party Widgets: Some of our services include widgets and features from social media platforms. These widgets and features may collect your IP address, the page you are visiting within the services, and may set cookies to function properly. The social media widgets and features are hosted by a third party or directly on our services. Your interaction with these features is governed by the privacy policy of the company providing them.

With Your Consent: We share information about you with third parties if you give your consent. For example, we often display personal testimonials from satisfied customers on our publicly accessible websites. With your consent, we may publish your name alongside the testimonial.

Compliance with Law Enforcement and Applicable Legislation; Protection of Our Rights: In exceptional cases, we may disclose information about you to third parties if we believe that such disclosure is necessary to (a) comply with applicable laws, regulations, legal proceedings, or regulatory requirements, including compliance with national security requirements; (b) enforce our agreements, policies, and terms of service; (c) protect the security or integrity of our products and services; (d) protect AllTracker, our customers, or the public from harm or unlawful activities; or (e) respond to an emergency situation in which we believe in good faith that disclosure is necessary to prevent the death or serious injury of any person.

Storage and Security of Information

We use the Google Cloud platform to provide our services and store the information we collect. All confidential information is transmitted using Secure Socket Layer (SSL) technology. For more information about where we store your information, please visit the Google data centers page Google Data Centers. You can find additional information about the security and privacy of the Google Cloud Platform on their website.

We use Google Firebase Cloud Messaging technology to send your requests from the dashboard to the target device, and the Google Firebase Realtime database to transmit information from the target device to the dashboard. All account information stored in our database is stored on secure servers that can only be accessed by those with special access rights to such systems. They are also required to maintain the confidentiality of the information. For more information about privacy and security in Firebase, please visit here.

Despite applying security measures to protect your data, no security system is entirely impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data transmitted over the Internet, stored in our systems, or otherwise under our care will be absolutely protected from intrusion by other individuals.

How long do we store information

We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The specific storage period may vary depending on the type of information and the purpose of its collection, as described in more detail below. After the retention period expires, we will securely delete or anonymize your information, unless we are required by law to retain it for a longer period.

Account Information: We retain information about your account as long as it is active and for a certain period of time after deactivation. We also retain some of your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, support business operations, and for the development and improvement of our services. In cases where we retain data for service improvement and development, we take steps to anonymize information that directly identifies you, and we use this information only for gaining a general understanding of the usage of our services, rather than analyzing any of your personal characteristics.

Retention of Your Content: We keep every record in the request history and every file that you have requested from the target device for 30 days after they are created. After this period has expired, the data will be automatically deleted. Deleted records and files cannot be restored.

The history is recorded for the following functions: Dashboard, Activity, Call Recordings, Settings, SMS, Call log, Calendar, Contacts, Installed apps, Usage statistics, Location history, Unlocking photos, Notifications, Photos, Videos, Audios, Deleted photos, Keylogger, and Browsing history. Live streaming functions are not recorded in the request history.

The archive of files is created when the following requests are executed: Call recordings, Sound record, Photos, Camera, Videos, Audios, and Deleted photos. During the live streaming, the recorded files are not saved in the archive.

Marketing Information: If you have chosen to receive marketing emails from us, we will store information about your marketing preferences for a reasonable period of time from the date of your last expressed interest in our services, such as when you last opened an email from us or ceased using your AllTracker account. We retain information collected through cookies and other tracking technologies for a reasonable period of time from the date of its creation.

When it comes to your information, you have specific choices. Below is a brief list of these options, how they are used, and the associated limitations.

Your Choice: You have the right to request a copy of your data, object to the use of your information (including for marketing purposes), request the deletion or restriction of your information, or request your information in a structured electronic format. Below, we describe the tools and processes for fulfilling these requests. You can utilize some of these options by accessing the services and using the settings available in the services or your account.

Your request and choice may be limited in certain cases: for example, if fulfilling your request would disclose information about another person or if you request the deletion of information that is permitted to be retained by law or whose deletion would violate legitimate interests.

Access and Update Information: Our services provide you with the ability to access and update information through our service. For example, you can access and update information about your profile in the settings of your account.

Deletion of Your Information: Our services allow you to delete certain information about you from the service. For example, you can delete information about your account and the account itself in the settings of your profile. However, please note that we may need to retain certain information for registration purposes, to complete transactions, or to fulfill our legal obligations. After deleting your account from our service, you will no longer be able to register with the same account.

Request to Cease Using Information: In certain cases, you may request us to cease accessing, storing, using, and otherwise processing your information if you believe that we do not have appropriate rights to do so. For example, if you believe that your account in the service was created without your permission or you are no longer an active user, you may request to delete your account as described in this policy. If you have provided us with consent to use your information for limited purposes, you may contact us to withdraw that consent, but it will not affect any processing that has already taken place. You may also opt out of the use of your information for marketing purposes by contacting us as indicated below. When you make such requests, we may require time to review and process your request. If there is a delay or dispute regarding whether we have the right to continue using your information, we will restrict any further use of your information until the request is fulfilled or the dispute is resolved.

Opting Out of Marketing Communications: You can choose to opt out of receiving promotional messages from us by using the unsubscribe link provided in each email, updating your email subscription settings in your profile settings, or contacting us as indicated below to remove your contact information from our marketing mailing list. Even after opting out of receiving promotional messages from us, you will continue to receive transactional messages from us regarding our services. You can disable certain notifications in your profile settings.

Opting Out of Personalized Advertising: You can opt out of receiving personalized advertisements from Google AdSense by following these instructions.

Disabling Cookie Controls: Browser-based cookie controls are described in the Cookie and Tracking Notice.

Send Do Not Track Request for Outbound Traffic: Some browsers have built-in "Do Not Track" (DNT) features that can send a signal to the websites you visit, indicating that you do not want your actions to be tracked. Since there is currently no universal understanding of how to interpret the DNT signal, our services do not currently respond to browser DNT signals. You can use a range of other tools we provide to manage the collection and use of data, including the ability to opt out of receiving marketing materials from us as described above.

Changes to Our Privacy Policy

We may change this privacy policy from time to time. We will post any changes to the privacy policy on this page, and if the changes are significant, we will provide a more prominent notice by adding a message to the homepages of the services, login screens, or through email notification. We will also keep previous versions of this Privacy Policy in an archive for your review. We recommend that you read our privacy policy each time you use the services to stay informed about how we handle information and the ways in which you can protect your privacy.

If you do not agree with any changes to this Privacy Policy, you must discontinue using the services and deactivate your account(s) as described above.

Contact Us

You can contact us by submitting a request in our support section or by sending an email to privacy@alltracker.org.